Soul Alcheme and Alchemist Vibe Website Shop Policy
Welcome to Soul Alcheme and Alchemist Vibe!
Thank you for visiting our online store. We strive to provide you with a seamless and enjoyable shopping experience. Please review our shop policies below to understand our processes and ensure that your experience with us is exceptional.
1. Order Processing
- Order Confirmation: Once you place an order, you will receive an order confirmation via email.
- Processing Time: Orders are processed within 3 business days. Please note that weekends and holidays may affect processing times.
2. Payment
- Accepted Payment Methods: We accept payments through major credit/debit cards, PayPal, and other secure payment gateways.
- Secure Payments: Your payment information is processed securely. We do not store credit card details nor do we share customer details with any third parties.
3. Shipping
- Shipping Locations: We ship domestically within the USA and internationally to select countries. Please check our shipping options at checkout.
- Shipping Time: Estimated shipping times are 3 to 5 business days for domestic orders, depending on whether the items are made to order. For international orders, shipping times may vary and will be communicated at checkout.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of the package.
- Tracking: Once your order is shipped, you will receive a tracking number via email.
4. Returns & Exchanges
- Return Policy: We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.
- Exchange Policy: If you wish to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to product availability.
- Refunds: Refunds will be processed to the original payment method within [X] business days of receiving the returned item.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
5. Cancellations
- Order Cancellation: Orders can be canceled within 4 hours of placing the order. Please contact us as soon as possible if you need to cancel.
- Non-Cancellable Items: Certain items, such as personalized or custom-made products, cannot be canceled once the order is processed.
6. Customer Support
- Contact Us: If you have any questions or need assistance, please reach out to us via email at evolve@soulalcheme.com or through our contact form on the website. We are available [9:00am - 4:30pm est].
7. Privacy Policy
- Data Collection: We collect personal information necessary to process your order. This includes your name, shipping address, and payment details.
- Data Use: Your data is used solely for order processing and customer service. We do not share or sell your information to third parties.
8. Terms & Conditions
- Product Availability: All products are subject to availability. We strive to keep our inventory updated, but in rare cases, items may become unavailable after your order is placed.
- Price Changes: Prices are subject to change without notice. However, you will be charged the price at the time your order is confirmed.
9. Liability
- Product Descriptions: We strive to provide accurate product descriptions and images. However, slight variations may occur due to differences in monitor settings and lighting.
- Liability: We are not liable for any direct or indirect damages that arise from the use of our products.
10. Updates to Our Policy
- Changes: We may update our shop policies from time to time. Please review this policy periodically to stay informed of any changes.
Thank you for shopping with us at Soul Alcheme and Alchemist Vibe!
We appreciate your business and are committed to providing you with the best possible shopping experience.